Customer service is one of the most essential components of any business or company. Every business requires good customer service managers for the smooth running of their company. HRD Skills has a customer service management course that covers all the different topics and sub-topics under CSM. This course covers everything from CSM types to objectives and strategies for the learners. Customer service management is a multi-faceted course with a lot to cover, but HRD Skills scientific approach makes it much more simplified and easy for learners to understand. The primary aim of customer service management certification is to help empower participants with better communication skills, tools, and techniques, enabling them to facilitate better relationships with customers in the future. There are various benefits of this CSM course and certification. It will help its learners acquire a more adaptable behaviour according to the customer they are serving; it will also enable them to connect emotionally with the customers.


Course Curriculum

All courses are taught by expert subject matters with some modules taught by industry leaders for practical learning and industry cases. Course content is in the form of videos, cases, projects, assignments and live sessions.

  • Module 1 : What is Customer Service or Define Customer Service
  • Module 2 : The importance of Customer Service
  • Module 3 : Importance of BPO Customer Support Service
  • Module 4 : 16 key customer service skills in the Outsourcing Industry
  • Module 5 :  Customer Service in Retail Business
  • Module 6 :  Four key principles of Customer Service in the Retail Business
  • Module 7 :  Different types of customers in the Retail Business
  • Module 8 :  Type of customers to take care of after purchase of service in the retail and Outsourcing
  • Module 9 :   10 types of Customer Service Channels
  • Module 10 :   How to Appreciate Customers?
  • Module 11 :   Customers service Experience
  • Module 12 :   Customers service Experience

Acquire Knowledge

  • Customer-Centric Mindset: Cultivated a customer-centric approach to prioritize and exceed customer expectations.
  • Effective Communication Skills: Mastered clear and empathetic communication to build strong relationships with customers
  • Problem Resolution Expertise: Developed advanced skills in identifying and resolving customer issues promptly and efficiently.
  • Service Excellence Techniques: Acquired proven techniques to consistently deliver service excellence and enhance customer satisfaction.
  • Multichannel Support Proficiency: Gained expertise in providing seamless customer support across various communication channels.
  • Data-Driven Decision Making: Utilised customer data for informed decision-making and personalised customer experiences.
995.00 AED
1,990.00 AED

Featured Reviews

Customer Reviews

Based on 131 reviews
Lauren Wesley

The course taught me how to build strong customer relationships and loyalty.

Krystal Dixon
Engaging from start to finish.

I learned how to handle challenging customer situations with professionalism and empathy.

Dave Truter
Practical and informative.

The course taught me how to effectively handle customer inquiries and provide timely solutions.

Philip Bhana
Mind Blowing content!

The Customer Service Management Course provided insights on handling customer objections.

Ronnie Stewart
Best course I've ever taken!

I found the discussions on customer service technology and automation to be valuable.


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